DELIVERY AND SHIPPING POLICY
- GENERAL
- Shopping Deewane E-Retail Technologies Private Limited ,
having its registered office at 164, Devli Main Road , New Delhi -110080 (“Www.shoppingdeewane.com”,
“we”, “us” or “our”) is managing and operating the website/mobile
application https://www.shoppingdeewane.com/ (collectively referred to as
the “Shoppingdeewane.com Platform”), through which it inter
alia facilitates the sale and purchase of FMCG products and households
products and such other products on the Shoppingdeewane.com Platform (“Products”)
to the users of the Shoppingdeewane.com Platform (“User” or “Users” or
“you” or “your”).
- This delivery and shipping policy (“Policy”), together
with the Terms sets out our policies and procedures towards delivery
and shipping of Products purchased on the Shoppingdeewane.com Platform.
- We provide shipping and delivery of our Products across
cities in India where we run our operations, within the locations we
deliver. We aim to provide the best customer experience for you by
tying-up and partnering with leading logistics service providers to handle
your order in the best possible way and to ensure that you have a
hassle-free experience in receiving the Product that you have ordered from
the Shoppingdeewane.com Platform. We make all commercially reasonable
endeavours to ensure that the Products are delivered to you in a timely
fashion.
- By agreeing to use the Shoppingdeewane.com Platform and/ or purchasing a Product on the Shoppingdeewane.com Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Shoppingdeewane.com Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Shoppingdeewane.com Platform.
- TERMS OF SHIPPING AND DELIVERY
- Once you place an order on the Shoppingdeewane.com
Platform, we process such order which is placed before 1pm. We try to
deliver the order within 10 days from the date of order of the Product by
you on the Shoppingdeewane.com Platform. We may also share details about
your orders pursuant to their dispatch through any means of communication
(means/mode, including but not limited to, by push notification on the
platform; SMS on registered mobile number; email on the registered email
address; IVR call or manual call, as the case may be). You agree and
understand that though we effectuate Product delivery to the Users either
directly ourselves or through our third-party services providers
(“Logistics Partners”). Under exceptional circumstances/ on choice of
customer, Shoppingdeewane.com may contact you before delivery, as the case
may be.
- You agree and understand that though we endeavour to
ship and deliver our Products to cities in India where we are present, we
may, in our sole discretion determine a select list of regions which are
unserviceable for delivery of Products, wherein the platform does not
allow the user to place orders. We or our Logistic Partners do not provide
shipping and delivery services in such unserviceable areas and may not
process your orders on the Shoppingdeewane.com Platform in such cases. In
the event an area has been deemed unserviceable by us, we shall notify such
user at the time of registration/placing an order for purchase of Products
on the Shoppingdeewane.com Platform. You may also verify whether an area
is unserviceable for deliveries by us by entering the relevant delivery
address, on the Shoppingdeewane.com Platform.
- You agree and acknowledge that to effectuate timely
delivery of the purchased Products to you we may inquire or collect
specific information like your name, shipping address, billing address,
landmarks, contact details, etc. You shall ensure that all information
that is submitted by you to us on the Shoppingdeewane.com Platform is
true, complete, accurate and sufficient to identify the actual place of
delivery. You understand that you shall bear absolute liability in case of
any failure by us in delivering the purchased Products due to your failure
to provide correct, complete, sufficient and accurate information at the
time of placing the order. It is further clarified that we shall not be
liable in any manner and at any point in time due to your failure to
provide correct and complete information.
- While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
o
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, etc.;
- Acts of God such as floods, earthquakes, etc.;
- Other unforeseeable circumstances.
- In such events of delay, we shall make reasonable
attempt to inform you by push notification or SMS or Call or Email. We
disclaim all liabilities that may arise on account of our failure to
inform or notify you of delays in the delivery of purchased Products on
the Shoppingdeewane.com Platform. Further, we shall be under no obligation
to compensate you for any claim that may otherwise arise on account of
delay in the shipment or delivery or use of the purchased Products.
- We endeavour to engage Logistic Partners, employees,
agents with the highest regard for ethics and integrity; and behave in a
fashion that exudes thorough professionalism, competence and good
mannerism. You agree and acknowledge that the actions, inactions of
delivery individuals are not in our control, and it is not possible for us
to monitor and observe each delivery executive. Since we are merely
facilitating delivery of a Product purchased by you, we shall not be
liable for any acts or omissions on part of our delivery agents, employees,
or personnel and/ or the Logistic Partner or their employees, agents, or
personnel including deficiency in service, wrong delivery of Product, time
taken to deliver the Product, Product package tampering, etc. For the sake
of abundant clarity, it is stated that any ill-mannerism, impoliteness,
discourtesy or offensiveness shown by our delivery executives or the
employees, agents, personnel of the Logistic Partners is beyond our
control and any issue arising between you and our delivery executive or an
employee, agent, personnel of the Logistic Partner will have to be
resolved by the you, independently. You agree and acknowledge that you
will not hold us responsible or require us to settle, mediate or resolve
any disputes between you and the delivery personnel delivering the
Products to you.
- Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Shoppingdeewane.com Platform and the same being duly acknowledged by us, our reverse-Logistics Partners may get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our cancellation, Return and Refund Policy.
- Customer Support
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:
Contact Details:
info@shoppingdeewane.com